🛡️ Transparent Refund & Shipping Audit
- 60-Day Money-Back Guarantee: Every official order is protected for 60 full calendar days from your purchase date.
- 4-Step RMA Return Protocol: Request an RMA number from customer support, mail back your qualifying bottles with tracking (buyer pays return postage), and receive your refund within 48 hours of warehouse inspection.
- Multi-Bottle Tip: When ordering a 3-Bottle or 6-Bottle bundle, open one 60 mL bottle at a time and keep your remaining bottles factory-sealed so they remain 100% eligible for return!
1. How to Return Honey Harmony® Drops (4-Step Procedure)
- Step 1 — Request Return Authorization Within 60 Days: Contact customer support at [email protected] or via your checkout receipt lookup link within 60 days of your order date to receive your RMA number and return warehouse address.
- Step 2 — Prepare Your Package: Pack the qualifying Honey Harmony® Drops bottles securely along with your order ID, full name, and RMA number.
- Step 3 — Ship with Tracked Postage: Mail the return package via USPS, UPS, FedEx, Canada Post, Royal Mail, or Australia Post with tracking and email the tracking number to support (return postage is paid by the buyer).
- Step 4 — 48-Hour Refund Disbursement: Within 48 business hours of warehouse inspection, your refund is credited back to your original payment method.
2. Domestic & International Shipping Timelines
- United States (USA): 3 to 5 business days (Free Shipping on 3-Bottle and 6-Bottle bundles).
- Canada (CA): 5 to 8 business days via tracked cross-border courier.
- United Kingdom (UK): 5 to 8 business days via Royal Mail / DHL tracked air.
- Australia (AU) & New Zealand (NZ): 6 to 10 business days via tracked air express.